STORE POLICIES
If we don't have it, we'll find it for you!
Shipping
In-stock Items purchased from Building Your Model Railroad (parent company) and any of its subsidiaries (Rail Modeler Train Store, BYMRR Hobby Central Train Station) will be shipped within 24 hours via United Postal Service (UPS) or United States Postal Service (USPS). Products that have to be shipped from affiliate, external suppliers, may take 24-72 hours.
Orders for delivery within the continental USA will have FREE standard economy shipping (we pay for shipping), unless otherwise indicated. U.S. orders usually arrive within about 5-7 days.
Orders for delivery outside the continental United States may take 10-20 days or more (Standard shipping rates apply and vary according to size and weight of the package and the distance. Shipping charges will be shown after the delivery address is entered in the Checkout area.)
International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order.
(Due to the COVID-19 pandemic, there may be unforeseen delays in delivery amounting to an extra 10-14 days. This is related to closed or partially staffed warehouses and shipping priorities in favor of healthcare products. If your item has not arrived within 7-10 days after ordering within the U.S., please notify us so we can provide tracking information, or evaluate for a replacement or refund.)
Track Your Orders
Tracking Your orders is easy with this Aftership Tracking Page. Just enter your tracking number or your order number and find out where your package is instantly!
Returns
Our Easy Return Policy
You may return your purchase, for any reason, within 30 days of receipt for a 100% refund, including any taxes, shipping and handling costs that you paid with your original order.
All returned products must be in original condition (the same condition as when you received it), and with proper packaging, or additional charges may be applied. If you have any questions about whether a product can be returned, please email us at BYMRR@building-your-model-railroad.com
Our goal is to make buying and returning easy, safe and efficient with a 100% satisfaction guarantee.
To Return a Product (Instructions)
You may return your purchase within 30 days of receipt, for any reason, for a full refund, including taxes, shipping and handling charges.
Please complete the following:
Please email customer service at bymrr@building-your-model-railroad.com and include your original order number if possible, what product(s) you are returning, your name and the reason for your return.
Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using the return label that has been, or will be, provided for you.
After repackaging and carefully attaching the return label, set it out by your front door for next-day pickup by your USPS postman. You may need to call USPS to schedule a pickup if your postman does not come every day or if you live in an apartment building or condo. If the carrier is UPS, you should definitely call their office to schedule the pickup, or take the package to one of their offices locally.
Please note: We can not refund gift-wrapping charges, or other charges that you may have incurred in returning the item(s) other than that mentioned above. You must use the return shipping label that we (or the supplier, like Amazon) provide for you to avoid having to pay for the return shipping yourself.
NAME AND ADDRESS FOR SHIPPING RETURN / EMAIL ADDRESS / FAX
Building Your Model Railroad
2632 E. Kings Road
Virginia Beach, VA 23452
BYMRR@building-your-model-railroad.com
Phone: 757-904-9390
FAX: 757- 486-2208
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in most cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you have any questions or concerns, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return, or replace, items from your order. We are here to serve you and always strive to make your experience with us as pleasant and helpful as possible.
Privacy Policy
This privacy policy sets out how BUILDING YOUR MODEL RAILROAD and its subsidiaries, Rail Modeler Train Store and BYMRR Hobby Central Train Station, uses and protects any information that you give BUILDING YOUR MODEL RAILROAD when you use this website. BUILDING YOUR MODEL RAILROAD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
BUILDING YOUR MODEL RAILROAD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
· name
· contact information including email address
· demographic information such as postcode, preferences and interests
· other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at BYMRR@building-your-model-railroad.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: bymrr@building-your-model-railroad.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
TERMS OF USE
Welcome to our shopping site - BYMRR Hobby Central Train Station. We provide this site to you as a subsidiary of our parent company, Building Your Model Railroad, LLC, subject to the following terms of use (“Terms”). If you visit or shop at this site, you accept these Terms. Please read them carefully.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons and images, is our property or the property of our content suppliers and protected by United States and international copyright laws. All software used on this site is our property or the property of our service provider or its suppliers and protected by United States and international copyright laws.
LICENSE AND SITE ACCESS
We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent. Any unauthorized use terminates our permission or license.
COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may submit reviews, suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead to the origin of the content. We reserve the right (but not the obligation) to remove or edit such content.
If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and our sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us, Ebay, Shopify and Amazon for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.
PRODUCT DESCRIPTIONS
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting our site, you agree that the laws of the state of Virginia, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between us.
DISPUTES
Any dispute relating in any way to your visit to our site or to products or services sold or distributed by us in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in Virginia, and you consent to exclusive jurisdiction and venue in such courts.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our privacy policy, posted on this site. These policies also govern your visit to our site. We reserve the right to make changes to our site, policies, and these Terms at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Disclosure:
Building Your Model Railroad is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to https://amazon.com. Your prices are not affected by this.