Shipping & Returns
In-stock Items purchased from Building Your Model Railroad (parent company) and any of its subsidiaries (Rail Modeler Train Store, BYMRR Hobby Central Train Station) will be shipped within 24 hours via United Postal Service (UPS) or United States Postal Service (USPS). Products that have to be shipped from affiliate, external suppliers, may take 24-72 hours.
Orders for delivery within the continental USA will have FREE standard economy shipping (we pay for shipping), unless otherwise indicated. U.S. orders usually arrive within about 5-7 days.
Orders for delivery outside the continental United States may take 10-20 days or more (Standard shipping rates apply and vary according to size and weight of the package and the distance. Shipping charges will be shown after the delivery address is entered in the Checkout area.)
International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order.
(Due to the COVID-19 pandemic, there may be unforeseen delays in delivery amounting to an extra 10-14 days. This is related to closed or partially staffed warehouses and shipping priorities in favor of healthcare products. If your item has not arrived within 7-10 days after ordering within the U.S., please notify us so we can provide tracking information, or evaluate for a replacement or refund.)
Track Your Orders
Tracking Your orders is easy with this Aftership Tracking Page. Just enter your tracking number or your order number and find out where your package is instantly!
Our Easy Return Policy
You may return your purchase, for any reason, within 30 days of receipt for a 100% refund, including any taxes, shipping and handling costs that you paid with your original order.
All returned products must be in original condition (the same condition as when you received it), and with proper packaging, or additional charges may be applied. If you have any questions about whether a product can be returned, please email us at BYMRR@building-your-model-railroad.com
Our goal is to make buying and returning easy, safe and efficient with a 100% satisfaction guarantee.
To Return a Product (Instructions)
You may return your purchase within 30 days of receipt, for any reason, for a full refund, including taxes, shipping and handling charges.
Please complete the following:
Please email customer service at firstname.lastname@example.org and include your original order number if possible, what product(s) you are returning, your name and the reason for your return.
Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using the return label that has been, or will be, provided for you.
After repackaging and carefully attaching the return label, set it out by your front door for next-day pickup by your USPS postman. You may need to call USPS to schedule a pickup if your postman does not come every day or if you live in an apartment building or condo. If the carrier is UPS, you should definitely call their office to schedule the pickup, or take the package to one of their offices locally.
Please note: We can not refund gift-wrapping charges, or other charges that you may have incurred in returning the item(s) other than that mentioned above. You must use the return shipping label that we (or the supplier, like Amazon) provide for you to avoid having to pay for the return shipping yourself.
NAME AND ADDRESS FOR SHIPPING RETURN / EMAIL ADDRESS / FAX
Building Your Model Railroad
2632 E. Kings Road
Virginia Beach, VA 23452
FAX: 757- 486-2208
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in most cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you have any questions or concerns, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return, or replace, items from your order. We are here to serve you and always strive to make your experience with us as pleasant and helpful as possible.